Gardenesque Delivery Information
At Gardenesque, we ensure your gardenware arrives safely and efficiently through our trusted delivery partners. Below are the delivery options for both standard and palletized orders.
Standard Delivery (Smaller Pots)
For smaller pots, we use DX Courier for reliable delivery across the UK.
| Delivery Region |
Delivery Time |
Cost |
| UK Mainland |
4-7 working days |
- Orders under £100: £6.99
- Orders over £100: FREE |
| Scottish Mainland |
4-7 working days |
- Standard orders: £6.99
- Large/fragile items: Up to £50 |
| Highlands/Islands |
Up to 7 working days |
- Orders under £100: £50
- Orders over £100: From £159.99 |
Pallet Delivery (Large & Fragile Pots)
For larger items like oversized pots, we use Palletways for secure curb side delivery.
| Delivery Region |
Delivery Time |
Cost |
| UK Mainland |
Up to 10 working days |
£39.99 for large and fragile items |
| Scottish Mainland |
Up to 10 working days |
Varies, up to £60 |
| Highlands/Islands |
Up to 10 working days |
- Orders under £100: £50
- Orders over £100: From £159.99 |
May bank holiday delivery dates:
Pallet and DX 2Man delivery's: Order by 1pm Monday the 28th of April for delivery ahead of the May bank holiday weekend. Subject to delivery day booking and courier availability. Orders placed after 1pm on the 28th will be delivered on or after Tuesday the 6th of May.
DX Express: Order by Wednesday the 30th of April 1pm for delivery ahead of the May bank holiday weekend. Orders after this date will be delivered on or after the Tuesday 6th of May.
*Please note: May bank holiday delivery's are not a guaranteed service.
Important Information for Pallet Delivery
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Curb side Delivery: Pallet deliveries are curb side. For tarmacked driveways, the driver may place the pallet closer to your door. For gravel or grass, drop-off will be at the curb.
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Contact Information: Palletways will arrange delivery with you directly. If unreachable after 3 attempts, delivery will proceed to the curb side. Please provide a valid phone number.
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Inspection: Check your items on delivery. If damaged, sign "damaged" or refuse the delivery.
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Redelivery and Returns: Refusing delivery and requesting redelivery may incur fees ranging from £35 - £100. For returns, please contact us.
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Accessibility: Upon contact from Palletways please inform them of any restrictions they may have upon delivery. E.g. low bridges, narrow lanes and parking restrictions.
Tracking and Updates
For standard deliveries, please provide a mobile number at checkout for SMS updates and a delivery time slot on the day of delivery.
Sustainability Commitment
We’re dedicated to sustainability with packaging made from 100% recycled materials. Please consider reusing or recycling the packaging.
