Gardenware delivered safely to your door. 

We use 2 reliable UK courier for our deliveries. Smaller items go via DX and larger items will be palletised and shipped through Palletways - please note this is a pallet delivery and will be available to curb side only. Please see further information and terms and conditions below. 

*Please note: Our Highlands/Islands also includes certain areas of Northern Scotland. Please enter your postcode at checkout to see charges for your area.

The Couriers

We are proud to be working with the best couriers in the country. When it comes to fast delivery and customer service we can't be beat.

We use different carriers for delivery depending on the products being shipped. The majority of our orders are shipped via DX on their premium services. Please leave a mobile number when placing your order so you are able to receive SMS updates and tracking information with a delivery time slot on the day of your delivery.

For large and heavy items that need to be delivered on a pallet, we use Palletways, e.g. very large terracotta pots, garden furniture or other large items. Palletways will contact you directly to arrange your day of delivery via phone and email. If they are unsuccessful in contacting you after 3 attempts, they will continue to deliver your order curbside at their earliest convenience.

Our Packaging & Sustainability Commitment

We actively try to be as sustainable as possible where we can during our packing and delivery process. The packaging we use for our products is made from 100% recycled paper, that can be recycled on once it's delivered to you. So, we kindly ask of you to please dispose of our packaging thoughtfully.

Express Delivery - Temporarily unavailable 

Order with express delivery and receive your items within 1-2 working days when ordered by 1pm the previous working day. (3-4 working days for highlands and highlands).

Our express delivery options are covered by our delivery guarantee, meaning if your order arrives later than the specified time working days, we'll refund you your delivery fee without hesitation.

Delivery terms and conditions 

Please note, our palletised delivery services are delivered curbside. If you have a tarmacked driveway the driver will try to deliver the pallet as close to your door as possible, however if door access is gravelled or grass, it will be curbside drop off. Please leave a valid contact number so our couriers can update you if they experience any delays or queries with your delivery.

If your order is delivered on a pallet the driver is cannot take the pallet back with them in case of returns. Doing so may result in extra charges should you want to return your item. We encourage upcycling of our pallets.

If on attempting to deliver your pallet, you refuse delivery and request a redelivery date, we have a right to charge you the return delivery fee. This does not affect your statutory rights to refuse goods on the basis they are damaged, faulty or in line with our returns process. If you want to cancel an order or return the goods, please contact us Gardenesque | Contact us. Your redelivery fee will be chargeable at the invoice amount, and can vary. This can be anything from £35 - £100 depending on the weight or quantity of goods.

It is the responsibility of the customer to inform Palletways of any accessibility issues. This includes low bridges, narrow lanes, parking restrictions etc. Parking violations acquired during delivery will be the responsibility of the customer. 

SOME PRODUCTS WE SHIP ARE CONSIDERED FRAGILE GOODS, FOR THIS REASON WE ASK THAT YOU PLEASE INSPECT ORDERS UPON DELIVERY AND SIGN 'DAMAGED' OR REFUSE DELIVERY IF THE PRODUCT IS DAMAGED IN ANYWAY.